Return & Refund Policy – Antamdah

Effective Date: 16 August 2025

At An Tamdah, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

  • You can request a return within 7 days of receiving your order.
  • The item must be unused, undamaged, and in its original packaging with all tags, accessories, and receipts included.
  • Items not eligible for return include:
  • Products purchased on final sale or clearance
  • Personalized or customized products
  • Items damaged due to misuse, accident, or improper care

2. Return Process

  • To initiate a return, please contact us at antamdah@gmail.com within the 7-day period.
  • Provide your order number, product details, and reason for return.
  • Once approved, you will be given instructions on how to return the item.
  • Return shipping costs are the responsibility of the customer (unless the product is defective or incorrect).

3. Refunds

  • After receiving and inspecting your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be made to your original payment method (Visa, MasterCard, bKash, Nagad, Cash on delivery (COD) etc.)
  • Shipping charges are non-refundable.

4. Exchanges

  • We currently allow product exchanges for size, color, or model (subject to stock availability).
  • If the requested product is unavailable, a refund will be issued instead.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or wrong item, please contact us immediately at antamdah@gmail.com with photos/videos of the product.
  • We will replace the item or issue a full refund at no extra cost to you.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Brand Name: An Tamdah

Website: https://antamdah.com 

Trade License: TRAD/DSCC/022301/2023

📧 Email: antamdah@gmail.com

📞 Phone: +8801335-101179

🏢 Head Office Address: House No: 28/B, Uttargaon, Khilgaon, Dhaka-1219, Bangladesh.